FAQs

FAQ's: I am a business owner

Who is behind ATB BoostR Marketplace?

  • ATB BoostR Marketplace was created by ATB Financial. The Marketplace is part of ATB BoostR, our crowdfunding platform for Alberta businesses and organizations. Any business that has completed a successful ATB BoostR campaign can sell on the Marketplace.

Why should a business sell on the Marketplace?

  • ATB BoostR Marketplace makes it quick, simple and smart for busy business owners to sell online. You don’t need to spend any time setting up your own sales system or worrying about security. You also tap into ATB’s marketing networks when you sell through the Marketplace.

How much does it cost to sell on the ATB BoostR Marketplace?

  • If you’re an ATB Business customer, it costs $10 per month. If you’re not, it costs $29 per month. All sellers are responsible for the transaction fee ($0.30 per transaction) and the Stripe processing fee of 2.9%.

How does a business start selling on the ATB BoostR Marketplace?

  •  To sell on the Marketplace, you must have run a successful ATB BoostR crowdfunding campaign. Once you’ve completed it successfully, you’ll receive a URL to set up your shop on our page, which will let you sell your products.

Do I need to manage inventory and send the product?

  • Yes, just like your BoostR campaign, you will need to make sure your inventory is current and that you’re shipping the product to the customer in a timely manner.

When will I (the business owner) see the funds?

  • A customer’s credit card is charged as soon as someone checks out. It typically takes a few business days for a payment to process. The funds will be deposited the bank account you attach to Stripe, the Marketplace payment provider.

 

FAQ's: I'm supporting a local business

Is my credit card information and payment safe?

  • The ATB BoostR Marketplace uses Stripe a secure payment processor, to handle all your credit card information. ATB BoostR doesn’t store credit card information or share it with the business you support on BoostR.

I just purchased a product. When will my credit card be charged?

  • Your credit card will be charged at the time of purchase.

When will I receive the product I purchased?

  • The seller will contact you to let you know when to expect your purchase.

Why should I shop at the ATB BoostR Marketplace?

  • Shopping on the Marketplace makes it easy to find your next favourite local business. Supporting them helps Alberta grow. Plus they’ve got great stuff you can’t find anywhere else!